Quality Manager

     Your Task:

• Manage team member’s performance, monitor and provide support.
• Track and report status of open issues to ZF LIFETEC operations management, program management and ZF LIFETEC central quality operations.
• Coordinate and present corrective action presentations to customer assembly plants as well as their customer engineering centers. 
• Support to maintain constant communication with original equipment manufacture customers to obtain real-time “Voice of the customer” feedback. 
• Manage/coordinate actions for improvement.
• Assist with customer quality, lead initial reject responses as well as third party containment activities. 
• Provide updates to customers on containment activities, product return investigations.
• Ensure to provide onsite customer technical support for issues pertaining to fit, finish or operating performance of seat belt, airbag, steering wheel system.  
• Initiate problem solving activity (8-D) deliverables between assembly plants and engineering center.
• Conduct internal quality systems/line walk audits prior to initial launch and SOP for new programs. Provide constructive feedback and technical insight to drive effective corrective actions.
• Assist with the development of new program APQP documents using direct “voice of the customer” feedback of quality concerns from current production products.
• Provide onsite support at ZF LIFETEC and Customer Plant during launch.  Perform other task and assignments as required.

      Your Profile:

• Basic knowledge of project management.
• Technical Product Knowledge
• Logical manner communication skill in Japanese and English as well.
• Capture what the customer expects and break down into specific actions.
• Managing multiple priorities with capability of risk management.
• Persuasion and negotiation skill.
• Excellent customer liaison/contact experience is required to be successful.
• Ability to diagnose and root-cause technical and process issues. 
• Ability to communicate with senior engineering, purchasing, quality and manufacturing staff.

      Educational and Experience:                   

• Minimum Bachelor’s Degree in Engineering or related technical field. 
• Quality assurance experience required is minimum 5 years for quality automotive industry preferred.
• Restraint system (seat belt) experience preferred.
• Work experience with overseas coworker/customer in multiple cultures
• Experience in technical document (PFMEA, Control Plan, etc).
• Experience in creative problem solving (Develop goals and describe scenario to resolve technical issues.)
• Understand drawing

     Others:              

• Travel required to Asia, North America (include Mexico) and Europe. 

Be part of our ZF Lifetec team as Quality Manager and apply now!

Contact

Ni Zhao

ni.zhao@zf-lifetec.com